A withdrawal, if created successfully, will have an "awaiting_confirmation" status and will be cancelled after 30 minutes of submitting if not confirmed. Check your email address for the confirmation link.
Once confirmed, withdrawal status is "pending."
Support team may reach out to you to confirm manually again the receiving address if this is the first time that address is used. Please also monitor your emails for their contact and reply as needed.
All "pending" withdrawals will be put up for processing at 11AM JST daily (weekends excluded) unless otherwise notified. Their status will change from "pending" to "processing" and withdrawal amount will be deducted from your balance. Should there be any holiday that renders the service unavailable, all customers will be notified beforehand.
The process of moving crypto from our cold storage to external addresses can take up to a few hours as it includes a few manual steps and needs multiple signatures.