Currently system does not allow users to update account information themselves. Please send an email to [email protected] detailing the information you wish to update, and attach related personal documents as proof.
Articles in this section
- “Sorry we cannot process your request” error
- After entering my email address and password, the website redirects me back to Sign-In page and says “session expired.”
- How to set up 2-factor authentication (2FA) with Google Authenticator
- Can I use a different 2FA app (not Google Authenticator)?
- Platform asks for 2FA codes but I don’t receive any SMS or email.
- Platform says my 2FA code is invalid.
- I froze my own account in mistake.
- I want to change my 2FA device.
- I removed QRYPTOS 2FA on my device by mistake and now can’t sign in.
- I forgot my password. I still have working 2FA.